SmartFlow is Salesfinity’s AI-powered dialing engine that adjusts your call strategy in real time—so you connect with more prospects and drop fewer calls.
Instead of calling a static number of contacts every time (like always dialing 3 people at once), SmartFlow dynamically adapts based on your past performance and the quality of the list you're calling.
🧠 How SmartFlow Works
Here's what happens under the hood:
📈 Analyzes Your Past Call Data
SmartFlow looks at your previous connect rates, call outcomes, and pickup patterns.🏷️ Scores Your Contact List
Each contact is labeled (P1, P2, P3) based on their likelihood to answer.🔁 Adjusts Dialing Strategy in Real Time
Instead of dialing 3 contacts by default, SmartFlow:Might power dial one P1 contact at a time (because they’re highly likely to answer)
Might dial 3 P2s at once to increase chances of reaching someone
Slows or speeds up based on pickup timing, to reduce wait time and dropped connects
🚀 Why SmartFlow Is Better Than Static Dialing
Static Dialing | SmartFlow |
Always dials the same number of contacts | Adjusts dialing strategy based on contact quality |
Can cause dropped calls if multiple people answer at once | Dynamically slows down or speeds up dialing to prevent overload |
Ignores past call performance | Learns from your past results and adapts |
One-size-fits-all approach | Custom dialing for every list and every rep |
🎯 Key Benefits
✅ Higher Connect Rates
SmartFlow prioritizes calling high-quality numbers in the right order and at the right pace.
✅ Fewer Dropped Calls
By controlling how many people are dialed at once, SmartFlow avoids having two live connects simultaneously.
✅ Faster, Smarter Campaigns
No more waiting around between connects. SmartFlow shortens the gap between pickups without overloading reps.
✅ Better Use of Your Data
SmartFlow knows how good your list is—and uses that knowledge to dial smarter, not harder.
⚙️ How to Enable SmartFlow
SmartFlow is easy to use—just turn it on.
✅ To enable SmartFlow:
Go to the Dialer Settings
Toggle on SmartFlow
That's it! The AI takes over from there.
