Skip to main content

What is SmartFlow in Salesfinity?

Pam Solve avatar
Written by Pam Solve
Updated today

SmartFlow is Salesfinity’s AI-powered dialing engine that adjusts your call strategy in real time—so you connect with more prospects and drop fewer calls.

Instead of calling a static number of contacts every time (like always dialing 3 people at once), SmartFlow dynamically adapts based on your past performance and the quality of the list you're calling.


🧠 How SmartFlow Works

Here's what happens under the hood:

  1. 📈 Analyzes Your Past Call Data
    SmartFlow looks at your previous connect rates, call outcomes, and pickup patterns.

  2. 🏷️ Scores Your Contact List
    Each contact is labeled (P1, P2, P3) based on their likelihood to answer.

  3. 🔁 Adjusts Dialing Strategy in Real Time
    Instead of dialing 3 contacts by default, SmartFlow:

    • Might power dial one P1 contact at a time (because they’re highly likely to answer)

    • Might dial 3 P2s at once to increase chances of reaching someone

    • Slows or speeds up based on pickup timing, to reduce wait time and dropped connects


🚀 Why SmartFlow Is Better Than Static Dialing

Static Dialing

SmartFlow

Always dials the same number of contacts

Adjusts dialing strategy based on contact quality

Can cause dropped calls if multiple people answer at once

Dynamically slows down or speeds up dialing to prevent overload

Ignores past call performance

Learns from your past results and adapts

One-size-fits-all approach

Custom dialing for every list and every rep


🎯 Key Benefits

Higher Connect Rates
SmartFlow prioritizes calling high-quality numbers in the right order and at the right pace.

Fewer Dropped Calls
By controlling how many people are dialed at once, SmartFlow avoids having two live connects simultaneously.

Faster, Smarter Campaigns
No more waiting around between connects. SmartFlow shortens the gap between pickups without overloading reps.

Better Use of Your Data
SmartFlow knows how good your list is—and uses that knowledge to dial smarter, not harder.


⚙️ How to Enable SmartFlow

SmartFlow is easy to use—just turn it on.

✅ To enable SmartFlow:

  1. Go to the Dialer Settings

  2. Toggle on SmartFlow

  3. That's it! The AI takes over from there.

Did this answer your question?