Great context! Here's a clear and professional knowledge base article for SDRs that teaches them how to increase connect rates using Salesfinity. It explains everything in plain English, includes action steps, and uses placeholders for helpful visuals.
📞 How to Increase Your Connect Rate in Salesfinity
If you're tired of calling and hearing nothing but voicemails, you're not alone. The good news? You can dramatically improve your connect rates with just a few smart settings in Salesfinity.
Here’s everything you need to know, step by step.
🔑 Why Connect Rate Matters
Connect rate = % of dials that reach a real human.
The higher your connect rate, the more conversations you’ll have—and the more meetings you’ll book. If your rate is low, you’re likely:
Getting flagged by carriers
Calling bad or office numbers
Overusing a single number
Let’s fix that.
✅ Step 1: Get 10 Caller IDs from Major Metro Areas
Salesfinity gives every user 10 U.S. or Canada mobile numbers.
Make sure these numbers come from large, trusted area codes, like:
San Francisco (415)
Los Angeles (213)
New York City (646)
These look familiar and trustworthy—so people are more likely to pick up.
🔁 Step 2: Turn On Smart Rotate
Calling too much from one number? 🚩 Carriers may flag it as spam.
That’s why you need Smart Rotate. When enabled, it:
Automatically rotates your numbers on every dial
Spreads your calls evenly across all 10 numbers
Reduces the risk of call blocking or spam tagging
How to Turn On Smart Rotate:
Go to the Dialer Settings page
Set Phone Number Auto-Rotation to 15 calls
Toggle Smart Rotate ON
📲 Step 3: Only Call Mobile Numbers
Office numbers and landlines? 👎 Low pickup rate.
To boost connects, filter your dialer to call mobile numbers only.
Here’s how:
In your list or dialer page, filter contacts by Phone Type = Mobile
If you don’t see many, use Smart Enrich to get verified mobile numbers
👑 Step 4: Use BOSS Mode to Eliminate Bad Numbers
BOSS Mode will scan your list and:
Flag disconnected or bad numbers (P3, in red)
Highlight the best numbers to call first (P1, in green)
Auto-enrich bad numbers with working ones using Smart Enrich
Turn on BOSS Mode on the Dialer page and wait a couple minutes while it scores and cleans your list.
🛠️ Bonus: Need More Enrichment Credits?
Running low on enrichment credits?
Visit the Billing page
Purchase more credits, or
Contact Sales at [email protected] to get more credits
⚡ Summary: Fast Checklist to Boost Connects
Action | Why It Matters |
✅ Use 10 mobile caller IDs | Avoids carrier flags |
🔁 Smart Rotate ON | Spreads call volume evenly |
📲 Call only mobile numbers | Higher pickup rate |
👑 Enable BOSS Mode | Filters out bad numbers |
🛑 Monitor spam tags | Keeps your caller ID clean |
🔄 Use Smart Enrich | Replaces bad numbers with good ones |
By following these tips, you’ll improve your connect rate, talk to more prospects, and hit your quotas faster.