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What is SmartGuard in Salesfinity?

SmartGuard prevents your phone numbers to appear as "Spam Likely"

Pam Solve avatar
Written by Pam Solve
Updated over 3 weeks ago

SmartGuard is Salesfinity’s automated phone number protection system that helps keep your numbers clean, trusted, and off spam lists.

When you're making hundreds of calls a day, the last thing you want is for your number to show up as “Spam Likely” or get blocked. SmartGuard is your behind-the-scenes safety net—automatically monitoring, cleaning, and remediating your caller IDs across all major carriers and spam detection agencies.


⚙️ How SmartGuard Works

SmartGuard runs in the background and does the heavy lifting for you. Here’s what it does automatically:

1. 📦 Carrier Registration

Every number you get from Salesfinity (via Twilio) is pre-registered with all U.S. carriers to reduce the chance of getting flagged from the start.

2. 🧼 Pre-Use Remediation

Before any number is added to your account, Salesfinity automatically checks and remediates it—even if it’s new. This means:

  • If a number is already flagged when acquired, we clean it before you ever use it.

  • Your numbers arrive pre-cleared and optimized for outbound dialing.

3. 🚨 Real-Time Monitoring + Auto Remediation

SmartGuard continuously monitors your number reputation in real time. If a number gets flagged as spam:

  • SmartGuard identifies which carrier or third-party agency (like HIYA, TNS, or First Orion) flagged it

  • It then automatically submits the number for remediation

  • Most issues are resolved without you doing anything


🚀 Why SmartGuard Matters

🔍 Problem

✅ SmartGuard Solution

Caller ID marked as spam

Automatic spam flag detection and remediation

Numbers flagged by HIYA, TNS, First Orion, etc.

Multi-agency remediation across the U.S.

Risk of connect rate drop

Ongoing number health monitoring to prevent this

Manual tracking of phone reputation

Fully automated alerts and cleanups—no work for you


🧠 Key Benefits

  • Clean Caller IDs – Stay off spam lists with automatically remediated numbers

  • Higher Connect Rates – More calls go through, more conversations happen

  • Proactive Protection – Get ahead of reputation issues before they affect performance

  • Peace of Mind – You focus on dialing, SmartGuard handles the rest


🧰 Best Practices for SmartGuard

To get the most out of SmartGuard, follow these recommendations:

📞 Call Smart, Not Hard

  • Use SmartRotate to spread call volume evenly across all numbers

  • Avoid blasting calls from a single number—this triggers spam filters

🧩 Combine with:

  • SmartFlow – For optimal dialing strategy

  • Boss Mode – To prioritize clean, high-connect contacts

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