1. Ringing
Description: The system is dialing the contact and waiting for the recipient to pick up the phone.
When You See This: The call is in the process of being connected, and you are waiting for an answer.
2. Listening
Description: Someone has picked up the call, and the system is determining whether the recipient is a human or a machine.
When You See This: The system is assessing the call to ensure that it's connected to a real person before proceeding.
3. Answered
Description: The call has been successfully connected and answered by the recipient.
When You See This: The call has been established, and you can start your conversation or proceed with your call activities.
4. Completed
Description: The connected call has been terminated or ended.
When You See This: The call has ended, either because the recipient hung up or the call was finished.
5. No Answer
Description:* The system waited for 30 seconds, but the call was not answered.
When You See This: The recipient did not pick up the call within the designated time frame.
6. Failed
Description: The system was unable to initiate the call. Possible reasons include the destination being unreachable or the number being entered incorrectly.
When You See This: There was an issue with dialing the number, which might be due to incorrect details or connectivity problems.
7. Busy
Description: The system received a busy signal when attempting to dial the number.
When You See This: The recipient’s line was currently in use, and the call could not be completed.
8. Canceled
Description: The call was canceled by the user while it was still being dialed.
When You See This: You or someone else manually stopped the call process before it could be completed.