Connect rate and conversation rate are two important metrics used in analytics to measure the success of a call campaign. While they may seem similar, there are key differences between the two that are important to understand.

Connect rate refers to the percentage of calls that are successfully connected to a live person. This means that the call must last at least 15 seconds in order to be counted as a connect. Calls that go to voicemail or are disconnected before the 15-second mark are not included in the connect rate.

On the other hand, conversation rate measures the percentage of calls that result in an actual conversation with a live person. This means that the call must last at least 30 seconds in order to be counted as a conversation. Voicemails are not included in the conversation rate, but calls that are disconnected after the 30-second mark are.

In summary, connect rate measures the success of connecting with a live person, while conversation rate measures the success of having an actual conversation with that person.

Exporting or downloading call history is a useful feature for analyzing and tracking call data. Here's how to do it:

1. Go to the Analytics page on your platform.

2. Click on the Call History section.

3. Set any filters you want to narrow down the call history, such as a specific date range or group of people.

4. Click on the export or download button, usually located at the top or bottom of the page.

5. Choose the file format you want to export the call history in, such as CSV or Excel.

6. Click on the export or download button again to confirm.

7. The call history will then be downloaded to your device, where you can open and analyze it as needed.

By following these steps, you can easily export or download call history for further analysis and tracking.