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Call Status Definitions in Salesfinity

Pam Solve avatar
Written by Pam Solve
Updated today

Understanding what each call status means helps you track activity and troubleshoot call outcomes more effectively. Below are the statuses you’ll see during and after dialing in Salesfinity.


1. Ringing

Description:
The system is actively dialing the contact and waiting for the recipient to pick up.

When You See This:
The call is in progress, and you're waiting for a response on the other end.


2. Listening

Description:
Someone picked up the call, and Salesfinity is detecting whether it's a human or a machine (e.g., voicemail or phone tree).

When You See This:
The system is analyzing the audio to determine if a live person answered before connecting you.


3. Answered

Description:
The call has been successfully answered by the recipient.

When You See This:
You’re connected to the contact—go ahead and start your conversation or log call activity.


4. Completed

Description:
The call was successfully connected and has now ended.

When You See This:
The call has finished—either you or the recipient hung up.


5. No Answer

Description:
The call rang for the full timeout period (typically 30 seconds) without being picked up.

When You See This:
The recipient didn’t answer, and the call automatically ended.


6. Failed

Description:
Salesfinity was unable to initiate the call. This can happen if the number is invalid, unreachable, or due to technical issues.

When You See This:
There was an error starting the call—double-check the phone number or your connection.


7. Busy

Description:
The recipient’s line was already in use, and the call couldn’t go through.

When You See This:
The contact was on another call or the line was unavailable—try again later.


8. Canceled

Description:
The call was manually stopped before it connected.

When You See This:
You (or someone on your team) canceled the call while it was still dialing.

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