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Boss Mode: Intelligent Lead Classification and Dialing
Boss Mode: Intelligent Lead Classification and Dialing
Pam Solve avatar
Written by Pam Solve
Updated over a week ago

Traditional Parallel Dialing

Traditional parallel dialing uses a "spray and pray" approach where multiple calls are made simultaneously hoping for connections. While this method can generate high call volumes, it often results in:

  • Lower quality conversations

  • Higher likelihood of dropped calls

  • Less efficient use of rep time

  • Potential compliance issues

SmartFlow

SmartFlow takes a more intelligent approach to outbound calling:

  • Prioritizes contacts based on their likelihood to answer

  • Optimizes call timing based on answer patterns

  • Maintains call quality while increasing conversation rates

  • Ensures better resource utilization

  • Reduces dropped calls

Key Advantages of SmartFlow

  1. Higher Connection Rates

    • Intelligent prioritization of contacts

    • Better timing of call attempts

    • Reduced likelihood of voicemail

  2. Improved Efficiency

    • More meaningful conversations

    • Less time wasted on unsuccessful attempts

    • Better rep productivity

  3. Enhanced Experience

    • Higher quality calls

    • Reduced drop rates

    • Better conversation outcomes

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